Effectiveness information communication technology systems and its impact on organizational performance: Case of the Evangelical Lutheran Church In Namibia
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Date
2023
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IGI Global
Abstract
This chapter evaluated the effectiveness of the current information communication technology systems in use by ELCIN and its impact on overall performance in the administration of the church. The study utilised a quantitative approach with a randomly selected sample . The findings reveal that only 14% of ELCIN staff had PCs. On ICT skills competences, the digital illiteracy rates are high with databases (illiterate= 85%, literate=0%), PowerPoint (illiterate=87%, literate =13%), and Excel (illiterate=20%, literate=20%, not sure=60%). The study further reveals that there is generally non-usage (f=27, 90%) of specialised administrative software such as Oracle, Pastel, and SAP. The research also showed that there are varied reasons for the low adoption of ICT in ELCIN that include inadequate hardware and software and low skills capacitation among others. It is therefore recommended that ELCIN sends the staff members to refresher courses in basic ICT and to strengthen the digital literacy training. Also, proper system implementation should be accompanied by appropriate expertise
Description
The research aims to point out the types of ICT systems in place at ELCIN, their effectiveness and to make recommendations for the best possible information systems for ELCIN. The research dissertation clearly indicated the envisaged research’s objectives, aim, significance, literature review, methodology and data analysis techniques that were employed by the researcher in order to make conclusions and recommendations for the organization.
Keywords
Business Science Reference , Social Sciences & Humanities, Educational Administration and Leadership, Business Science Reference , Religious Studies, Namibia